Frequently Asked Questions

How long does it take for funds to transfer to my stripe account?

Typically it takes 2 days for earned funds to become available in your Stripe Payment account.

All Stripe accounts can have balances in two states:

  • pending, meaning the funds are not yet available to pay out
  • available, meaning the funds can be paid out now

The charged amount, less any Stripe fees, is initially reflected on the pending balance, and becomes available on a 2-day rolling basis. (This timing can vary by country and account.) Available funds can be paid out to a bank account or debit card. Payouts reduce the Stripe account balance accordingly.

How long does it take for funds to transfer from my stripe account to my bank account?

To receive funds for payments you’ve processed, Stripe makes deposits (payouts) from your available account balance into your bank account. This account balance is comprised of different types of transactions (e.g., payments, refunds, etc.).

Payout availability depends on a number of factors such as the industry and country you’re operating in, and the risks involved. When you start processing live payments from your customers with Stripe, you will not receive your first payout until 7–10 days after your first successful payment is received. The first payout usually takes a little longer in order to establish the Stripe account. Subsequent payouts are then processed according to your account’s payout schedule.

You can view a list of all of your payouts and the date that they are expected to be received in your bank account in the Dashboard.

What if a item of clothing is lost?

If you wish to report a missing or stolen item, you must be able to provide a specific description of the item such as the type of garment, brand, color, size. While we will investigate any claim of stolen or missing items to the best of our ability, we do not offer any compensation for missing or stolen items. As our partnering laundromats take care in individually handling and sorting garments, we find that the vast majority of claims are in fact the fault of the customer misplacing or simply not including a garment that they thought was in their laundry bag. We recommend including a detailed list of all items in the bag which will be checked upon reaching one of our partnering laundromat’s facility if this is a concern. This list will not be considered a formal form of inventory, but it will help us to identify the items you include.

Front Door Laundry’s partnering laundromats carefully check all items for damages, contents, and total weight. This happens before and after the wash-dry-fold and dry-cleaning process. We accept no financial responsibility for any items left in the customer’s garments. We check for any items such as ink pens, markers, highlighters, makeup, or other items which may cause serious damage to your garments but accept no responsibility for damages that are caused by these items. The best way to ensure that these damages never occur is to do what we do before you leave it in our care. Check each individual item before putting it in the laundry or dry-cleaning bag; even if it doesn't have pockets. And also, double check to make sure nothing other than your garments found its way into your laundry or dry cleaning bag.

While we try as hard as we can to make our service as convenient for you as possible, we do not accept responsibility for items lost or stolen if they are left for pickup or delivery at a pre-designated area rather than a hand to hand exchange from customer to driver.

What if we damage a item of clothing?

Front Door Laundry’s partnering laundromats, individually inspect every item at their facility before and after they are processed and do their best to find any items that may have been forgotten by a customer in pockets or other areas of the laundry. However, Front Door Laundry – ICI Technologies LLC and Front Door Laundry’s partnering laundromats are not responsible for any items left in pockets such as pens or other items which may harm laundry during the washing or drying processes. Additionally, any items which are purposely torn or damaged such as jeans, denim garments, etc. by the manufacturer of the garment or the customer can never be included in any damage claim for any reason.

All of our partnering laundromats wash, dry and fold cycles use cold washes unless requested. This means that we will never honor any claims of shrinking, color fading, or color blending. These are all normal occurrences to some degree in all laundry processes and will never be considered a form of damage by Front Door Laundry – ICI Technologies LLC or our partnering laundromats. Additionally, some stains cannot be removed in a cold wash. We do not promise to remove any stain but make sure to adequately spot treat any stain prior to washing and re-check the stain before drying.

There are some stains that do not appear until exposed to water or heat. Such stains typically have a sugar base. Examples of such stains are alcohol and juices. These stains can be proved in a laboratory. This testing is expensive, often in excess of $250. Should a stain damage claim be made, Front Door Laundry - ICI Technologies LLC will send the item in question for laboratory testing. Should it be determined that Front Door Laundry - ICI Technologies LLC or one of our partnering laundromats are responsible for the stain damage in question, Front Door Laundry - ICI Technologies LLC will assume the testing charge and make suitable remuneration for the item or items up to a combined value of $150. Should the laboratory determine that the stain or discoloration is sugar based that was not apparent prior to exposure to heat and/or water the customer assumes all responsibility for lab fees and will not be remunerated for the damaged item. No garment will ever be sent for testing without the express written consent of the customer and a fully refundable testing deposit of $250 be made by the customer. Should the item be shown to have been damaged by Front Door Laundry - ICI Technologies LLC or one of our partnering laundromats the testing deposit will be immediate refunded. Front Door Laundry - ICI Technologies LLC and our partnering laundromats do not use sugar-based stains as an escape clause for damaged items due to the ease with which an expert can identify the cause of a stain.

By putting any item into your laundry or dry-cleaning bags, you are guaranteeing ownership and responsibility of that item. We highly recommend not including items that do not belong to you such as your roommates’ or friends’ to avoid any conflict. If another party really needs a specific item to be washed, have them set up a separate account.

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